SBC Office Policies

ARRIVAL AND VISIT TIME
All patients are required to arrive prior to their appointment for check-in. New patients are required to arrive 30 minutes prior for check-in. Please allow an additional 30 minutes (arrive one hour prior to your appointment time) if your visit requires numbing.

New patients should plan to be in our office a minimum of 90 minutes. Established patients, please plan to be in our office for a minimum of 60 minutes. Surgical, cosmetic and other patients should inquire about their exact visit duration when scheduling.

NEW PATIENT REGISTRATION
New patients will be sent a registration package to the email on file. It is required to complete this prior to arriving to your appointment. Please be advised that failure to complete this in advance of your appointment can cause an extended wait time of up to an additional hour at check in.

EMAIL COMMUNICATION
You will receive SEPARATE emails containing appointment reminders, important information about your scheduled appointment and registration/access information to our patient portal. Please contact our office to confirm that we have the correct email and phone number on file if you are not receiving these emails.

PATIENT PORTAL
SBC offers a patient portal which allows you to access parts of your health records and to securely communicate with our office. An invitation from SBC’s InteliChart Patient Portal will be emailed to you. Please follow the prompts to activate your pin and set up your portal account. If you do not see the invitation in your general email inbox, please first check your spam folder then contact our office for assistance.

VISIT PREPARATION AND CLOTHING
Please make sure you bring your insurance card, a valid ID, valid form of payment and copy of your referral, if applicable, to every visit. Allow enough time for parking and check-in so that you are on time for your check-in (30 minutes prior to your appointment time).

We ask that you wear comfortable clothing if you are coming for a skin check, mole check or full body exam. Please do not wear makeup or remove your makeup prior to your visit if we are going to examine your facial skin.

CANCELLATION, NO SHOW, MISSED APPOINTMENT AND RESCHEDULING POLICY
We ask that you provide a minimum of 48 hours notice for any changes to the time or date of your appointment. A $50 cancellation fee will be charged if an appointment is missed, not cancelled or rescheduled with a minimum of 48 hours notice. This fee is the sole responsibility of the patient and will be charged to the credit card on file and required prior to making your next appointment. Please call the clinic directly at the number listed below. If you do not reach the receptionist, please leave a message on our voicemail or with our answering service, both of these services will time stamp your call to verify that you have provided sufficient notice.

PRESCRIPTION MEDICATION ORDERS AND REFILL REQUESTS
If you need a refill for a medication prescribed by our office that you take on a daily basis or continuous basis, please contact the dispensing pharmacy and they will send us an electronic request. The phone number for the dispensing pharmacy will be on the prescription label of your medication. Your refill request will be denied if you failed to attend your provider’s recommended follow up visit, as some medications require regular visits for monitoring.

If you are requesting a new prescription or a medication that you do not take regularly you will need to be seen by your provider first.

Some pharmacies will not dispense particular medications prescribed by our providers. We may attempt to send your prescription to an alternate pharmacy for processing. These alternate pharmacies will contact you to discuss your prescription plan coverage and ship the medication to you.

INSURANCE COVERAGE AND PAYMENT POLICY
SBC Providers and staff cannot guarantee any insurance coverage for your plan or policy. It is your responsibility to verify your coverage for services provided. Please contact the membership services number listed on your insurance card or insurance company website if you have questions about the parameters of coverage for your particular plan.

Patients are required to pay their responsible portion at the time of service. This includes co-payments, co-insurances and unmet deductibles. In addition to this, you will be asked to place a valid credit card on file using our secure encrypted system. If you have supplied your complete insurance information we will submit your claim to your insurance carrier then bill your credit card on file if your insurance company determines that you are responsible for any additional balance that was not fully collected at the time of visit. We will send you an email receipt for the charge to your card. Your insurance company will send you a copy of the explanation of benefits (EOB). The EOB explains, in detail, how your claim was processed. We welcome you to call your insurance or our billing department for help reading your EOB or to discuss a payment plan for upcoming services.

SBC no longer sends paper statements. If you are unable to place a card on file, a statement fee of $15 will be assessed during or following your visit.

SBC charges $140 for cosmetic and non-insured consultations. This fee is collected at the time of check-in and does not include additional fees for additional procedures or services provided. The consultation fee is specifically for the consultation with your provider to discuss your dermatological concerns, it does NOT include any procedures or additional services.

COMMUNICATION POLICY
Please be advised that you must provide your own translator. This person must accompany you to your appointment and be available at the time you are with your provider.

AUTHORIZATIONS, REFERRALS AND PRIOR AUTHORIZATIONS
If you are a new patient and your insurance requires that you get a written referral to us, you must bring a copy of this authorization with you to your appointment. Failure to do so may significantly delay your check-in process and overall visit time.

If you have a referral-based insurance plan and require a follow up visit with our office, it is your responsibility to call your insurance and/or our office to confirm the authorization has been approved and received 72 hours prior to your visit. You will be responsible for payment in full at the time services are rendered if the authorization is not obtained/approved.

Many insurances only allow us to see you for what is detailed on the authorization. You may be responsible for payment for any additional items addressed during the visit if they are not written on your referral. Please check directly with your insurance carrier about their rules and policies.

You will need to follow up with your referring Primary Care Provider (“PCP”) if your authorization has expired to request a new referral.

Thank you for selecting our office. We look forward to seeing you!

Skin and Beauty Center (SBC Dermatology)

  • Burbank: (818) 842-8000
  • Northridge: (818) 886-3884
  • Santa Clarita: (877) 822-2223
  • General Number for ALL Locations: (323) 857-0777
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